FAQs

If you have a RoC account, simply log in and view your Order History to see the status of your order. If you do not have an account, refer to the Order Confirmation email you received when you placed your order. That email will contain a link for you to view your order status and tracking information. If you've lost the email, please contact Customer Service via the Contact Us page of our website.

Once your order has shipped, you will receive a shipping confirmation email with tracking information at the email address you used during checkout. You should receive that email within 24-48 hours of placing your order. If you have not received it or are having other issues tracking your order, please contact us for assistance.

It may be possible to cancel an order within one hour of submission if the order was placed M-F before 5:00 PM ET. If you would like to cancel an online order the same day it was placed, please contact us as soon as possible. We will do our best to accommodate your request.

Once you have placed your order, we cannot make any changes to it.

All major credit cards, as well as PayPal, Google Pay, and Shop Pay.

If you are having trouble with a discount or promo code, please
contact Customer Service via the Contact Us page of our website.

To log in to your account, go to https://www.rocskincare.com/account/login.

Please note: setting up a subscription does not automatically create an account for you. Please go to https://www.rocskincare.com/account/login and scroll down to “Create Account” and fill out the required fields.

After you create your subscription, you must create a new customer
account. Please go to https://www.rocskincare.com/account/login and scroll down to “Create Account” and fill out the required fields. If you are still having issues, please contact Customer Service via the Contact Us page of our website.

To cancel or pause your subscription first log in to your account at https://www.rocskincare.com/. Scroll down to “Manage your subscriptions” on the left side. Under the item quantity and shipment frequency, you are given the option to cancel and pause your subscription. Click on the appropriate button. Click on the reason and then hit the “Cancel Subscription” button. If you have any difficulty access your account, please contact Customer Service via the Contact Us page of our website.

To skip a month or more of your subscription or to change the
shipment date first log in to your account at https://www.rocskincare.com/.  Scroll down to “Manage your subscriptions” on the left side. Click on the appropriate button for your situation. If you have any difficulty access your account, please contact Customer Service via the Contact Us page of our website.

Yes, first log in to your account at https://www.rocskincare.com/.  Scroll down to “Manage your subscriptions” on the left side. Scroll down to the billing and shipping section to make your change. If you have any difficulty access your account, please contact Customer Service via the Contact Us page of our website.

Standard shipping is free for orders that total $35 or more before taxes and after any discounts or promotions have been applied. For orders that are less than $35, there is a $7 delivery charge for standard shipping. We also offer 2-day expedited shipping for a $12 flat rate.

Standard Shipping

Most orders placed by 12 PM EST via Standard Shipping will arrive within 7-10 business days from the order's ship date. Most Standard Shipping orders are processed and shipped within 1-2 business days.

Standard Shipping (Free for Orders >$35) the cost is $7.00 and arrives in 7-10 bus. days.

2-Day Shipping

Most orders placed by 12 PM EST Monday – Friday via 2nd-Day Shipping will be delivered within two business days from the order's ship date.

2 Day Shipping the cost is $12.00 and arrives in 2 business days.

We currently only ship to the United States (excludes Puerto Rico and the U.S. Virgin Islands.) Please note, orders delivered to Alaska and Hawaii may take an additional 4-6 days.

We do ship to APO/FPO addresses or P.O. Boxes. Please note orders delivered to APO/FPO addresses or P.O. Boxes may take an additional 4-6 days.

For purchases from RoCskincare.com, you can return new, unused products for a full refund of the purchase price within 45 days of purchase.

Shipping costs for returns will not be reimbursed by rocskincare.com unless there was a shipping error or product damage/defect. We only accept returns for products purchased at RoCskincare.com and not from other retailers.

If you purchased RoC products from one of our authorized retailers including Amazon, Walmart, Target, Costco, CVS, Walgreens, or Ulta, please return the items to that retailer, in accordance with their return policy.

To return an item purchased on rocskincare.com, please contact Customer Service via the Contact Us page to initiate the process.

A derivative of vitamin A, retinol reduces the appearance of fine lines and deep wrinkles while complementing the skin’s natural processes to diminish the appearance of pore size. The RoC brand pioneered stabilized retinol for skincare use. It’s also the #1 dermatologist-recommend age-fighting ingredient.

Retinol works deep within the skin’s surface to reveal renewed, fresher looking skin. As we age, skin’s renewal process slows down, and skin becomes duller. Retinol helps remove old, dull skin cells on the surface to reveal fresher, healthier- looking skin. Retinol skincare can make a significant impact on skin’s appearance.

RoC® Retinol is the most effective retinoid available without a prescription. The retinol technology used by the RoC brand stems from many years of research. From the beginning, RoC products set very high standards in clinical testing. The RoC brand’s scientists’ unparalleled expertise in harnessing the anti-aging power of retinol has resulted in the development of products proven to significantly diminish signs of aging. Dermatologists often refer to retinol as the "gold standard" anti-aging ingredient because it is widely available and has decades of research demonstrating its effectiveness.

RoC products are formulated and manufactured following strict guidelines and subjected to rigorous tests. This ensures they reach you in perfect condition and perform exactly as they were designed to give optimal results. Every ingredient is carefully chosen for their effectiveness and safety-minimizing the risk of allergies. Everyone’s skin responds differently. If you have any concerns, we recommend you consult your physician and try the product in a smaller area first.

If you’re new to using Retinol, we suggest slowly introducing it
into your routine. We encourage you to follow the package instructions and always suggest you patch test our products in a small area first. Start with one product, applying every other day for the first two weeks. Here are some ways to make the most of its benefits:

• START EARLY - Early use of Retinol products can actually help to combat the appearance fine lines and wrinkles before they become apparent, so your skins stays looking younger and healthier.

• START SLOWLY - When you start with Retinol, minor skin irritation may occur- that’s normal. So, begin with a small amount every other day for about two weeks. Then, gradually increase usage.

• SLEEP ON IT - Take advantage of your skin’s night renewal process by making RoC RETINOL products a part of your nighttime regimen.

• STICK WITH IT - It is most important to be consistent – benefits are seen over time. Should you wish to use multiple Retinol products, we do not recommend layering products at once, but can be used at different times of your day/night regimen.

Retinol products can be safely used on sunny days. A formula containing SPF 30 like RoC RETINOL CORREXION Deep Wrinkle Daily Moisturizer SPF 30, RoC MULTI CORREXION Hydrate + Plump Moisturizer SPF 30, or MULTI CORREXION Even Tone + Lift SPF 30 will provide adequate protection for the sun’s rays.

If you have concerns about skin sensitivities, we recommend conducting a patch test by applying a small amount of product to the inside of your wrist or neck overnight. If the product is well-tolerated, begin by using it every other night for at least two weeks. After this initial period, you can gradually increase the frequency of use until you're using it regularly in your routine.

In 1955, the RoC brand was the first to develop a pure and stabilized form of Vitamin A – retinol – which was used on the visible reduction of wrinkles.

RoC uses the highest standard of pure, stabilized retinol in our Retinol Correxion products, which are known to be highly effective with clinically proven results. The exact percentage of retinol varies across our line.

It is a naturally occurring lipid, clinically proven to be four times more effective than a leading ingredient in visibly improving skin tone – including the look of age spots. Hexyl-R Complex™ also possess antioxidant benefits to protect your skin from environmental damage as well as mild astringent properties.

As we age, our skin experiences biological stress that degrades its support network of collagen and elastin, leading to visible signs of aging. Hexyl-R Complex improves a wide range of the key signs of aging including wrinkles and fine lines, loss of firmness and elasticity, and loss of radiance and evenness of skin tone caused by biological stress.

Hyaluronic Acid is a naturally occurring molecule essential for skin’s hydration with the ability to attract water to your skin. Your skin naturally produces Hyaluronic Acid, keeping it plump and hydrated.

Hyaluronic Acid replenishes hydration levels in skin to achieve a visibly plumper, firmer complexion. Like a sponge, it locks in moisture for a visibly plump, smooth, and healthy appearance.

The two compounds work effectively when paired together. Hyaluronic acid is used to hydrate the skin and retinol is used to reduce the appearance of fine lines and wrinkles by stimulating collagen production. When layered together, this combination visibly boosts skin’s firmness by 1.5X and increases Hyaluronic Acid levels by 7X for visibly smoother skin.

Swertiamarin is a bioactive molecule known for its regenerative properties and its extraordinary ability to quickly repair damaged skin.

This skin renewing ingredient supports the rapid formation of new surface layers to re-volumize, resurface and reduce the appearance of lines and wrinkles. It works in the top layers of the skin to kickstart cell turnover to re-volumize skin and reduce the look of surface lines and wrinkles.

Vitamin C is one of the most effective antioxidants that addresses multiple skin concerns, especially dullness. It’s proven to brighten your complexion, improve your skin’s elasticity, even skin tone, and smooth the look of fine lines and wrinkles in your complexion. With its antioxidant properties, Vitamin C also protects and defends your skin from environmental aggressors, making this ingredient a multi-tasking powerhouse in your skincare routine.

By incorporating Vitamin C in your skincare routine, your skin will begin to appear visibly brighter and tighter. Vitamin C can also help prevent key skin concerns including dark spots and loss of firmness.

Every RoC product is scientifically crafted and tested to ensure the highest quality. Our lead scientists will investigate up to 1,000 ingredients before arriving at the ideal formula. Once the formula is crafted, it goes through rigorous testing to determine its safety and effectiveness. Our formulas are developed to deliver the highest efficacy while ensuring they are safe for use as directed. RoC conducts extensive safety, clinical, and consumer testing on every formula.

Most products are manufactured in the US from globally sourced materials and ingredients. However, Deep Wrinkle Targeted Patches are manufactured in Korea and all serum capsules are manufactured in Italy.

All RoC products are evaluated for hypo-allergenicity and at present, all have passed.

All RoC products are non-comedogenic, meaning that they are non-acne causing and do not clog pores.

All the ingredients we use in our products are clearly listed on the package or label using the standard industry FDA-recognized names. By reviewing the ingredients listed on our products, you can easily identify any ingredients that may be of concern to you.

At present, all RoC products are free from parabens, except for Line Smoothing Daily Cleansing Pads. Although we are always exploring alternative preservative options for our products, we have determined that parabens are the safest choice for the products in which we currently use them. For these products, we adhere to the safe quantity limits established by scientific and regulatory entities.

Some of our products may contain colorants.

Our products do not contain mineral oil.

Our products do not contain lead.

Our products do not mercury.

Our products do not contain lanolin.

Our products do not contain microbeads.

Our products do not contain PFAs.

Our products do not contain any peanuts, tree nuts, pumpkin seeds, eggs, and/or peppermint.

Some products may contain generic cosmetic alcohol.

Some products may contain synthetic ingredients.

Our products that contain sunscreen are FDA approved.

Our products are not formulated with benzene.

Always talk to your doctor/primary care physician before starting a new skincare routine, especially if you are pregnant or breastfeeding.

We recommend checking with your dermatologist for a recommended skincare regimen after undergoing any type of tanning.

We recommend speaking with a dermatologist or healthcare professional.

We recommend checking with your dermatologist for a recommended skincare regimen after any dermatological procedure.

We recommend checking with a dermatologist or health care professional before use.

The secondary packaging of our products, which is cardboard, is recyclable. Any package that contains plastic is not recyclable. RoC is constantly improving the recyclability of its products, e.g., we recently moved many of our products to Aluminum tubes.

Our biodegradable capsules are naturally derived from seaweed.

A good skincare routine usually involves a combination of cleansing, toning, moisturizing, and protecting your skin from the sun's harmful UV rays. Your skincare routine may vary depending on your skin type and concerns, and you may also incorporate other steps such as exfoliation or eye cream. The key is to find a routine that works for you and to be consistent with it for healthy, glowing skin.

Hello, the best general rule is to wait until each product feels dry before moving on to the next one.

Please contact our Product Specialists via the Contact Us page of our website.

Our products can be purchased directly on www.rocskincare.com or from an authorized 3rd party retailer. Use our store locator to find authorized retailers near you.

You can join our email list by visiting www.rocskincare.com and scrolling to the bottom of the page. You can also subscribe via contest pop-up or at checkout.