FAQs

ORDERS

  • Has my order shipped? How can I track it?

    Once your order has shipped, you will receive a shipping confirmation email with tracking information at the email address you used during checkout. You should receive that email within 24-48 hours of placing your order. If you haven't received it or are having other issues tracking your order, please call Customer Service at 800-ROC-1964 for assistance.

  • Am I able to cancel my online order?

    If you would like to cancel an online order the same day it was placed, please call us at 800-ROC-1964 as soon as possible. We will do our best to accommodate your request.

SHIPPING

  • Do you ship internationally?

    We currently only ship to the contiguous United States (excludes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands).

PRODUCTS

  • How can I find the right product for my skin?

    Discover a RoC Regimen that's perfect for your skin using our Regimen Finder

  • How much Retinol is in your products?

    RoC uses the highest standard of pure, stabilized Retinol in our Retinol Correxion products, which are known to be highly effective with clinically proven results. The exact percentage of retinol varies across our line.

  • How long will my products last before expiring?

    If there is no expiration date or PAO (Period after opening) symbol on the product then the product should be discarded 3 years after purchase.

  • Where are your products sourced and made?

    Our ingredients are sourced globally, while our products are currently manufactured in France.

  • Do you test on animals?

    We do not test on animals anywhere in the world.

  • Are your products safe to use while pregnant or breastfeeding?

    We always recommend talking to your doctor before starting a new skincare regimen when you're pregnant or breastfeeding.

SHOPPING

  • Can you send me coupons or samples?

    We currently don't offer coupons or samples but be sure to sign up for our online newsletter and follow us on Instagram to learn about giveaways and other promotions!

  • What is your return policy?

    Please view our Return Policy here.

  • What payment types do you accept?

    All major credit cards, as well as PayPal and Apple Pay.

  • How do I check the status of my Order?

    If you have a RoC account, simply log in and view your Order History to see the status of your order. If you don't have an account, refer to the Order Confirmation email you received when you placed your order. That email will contain a link for you to view your order status and tracking information. If you've lost the email, please call Customer Service at 800-RoC-1964 with your name and email address and they can resend the email to you.