The RoC Skincare Customer Service team can assist with order status, return policies, missing orders and other frequently asked questions. Our team is here to help Monday through Friday, 9am-5pm EST. If you have a question or comment as a US customer, please complete the form below, email us at roc@rocskincare.com or call at 1-800-762-1964. We will respond as quickly as possible during business hours.