Roc Opco LLC is committed to meeting the needs of our users with disabilities and to meeting Title III of the Americans with Disabilities Act (ADA). This commitment includes ensuring effective communication with our customers. To this end, we will endeavor to make our website comply with the Web Content Accessibility Guidelines (WCAG) 2.1 A/AA, the de facto accessibility standards for digital content distributed and maintained by the World Wide Web Consortium (W3C).
Assistance for Users with Disabilities
Our website is just one means of accessing our products and services! We encourage all customers—including our customers with disabilities—to reach out to us at firstname.lastname@example.org or to call us at (800) 762-1964 between the hours of 9 AM and 5 PM ET Monday through Friday to discuss your needs, how our products can help, and for placing orders.
Emails are answered within one (1) business day, and calls are usually answered immediately. All communications are held in the strictest confidence. Also, our team accepts calls through various relay services, including TTY, SMS, etc.
We recognize that there may be some accessibility barriers on the RoC Skincare website. We are currently working with Converge Accessibility, LLC, to assess the accessibility of our website against the Web Content Accessibility Guidelines (WCAG) 2.1 Level A/AA. Once this accessibility review is complete, we will begin addressing the identified issues to bring the site into conformance with the WCAG guidelines.
During this time, if you encounter any barriers that prevent you from accessing the content or completing a purchase, please contact us at email@example.com or (800) 762-1964 between the hours of 9 AM and 5 PM ET Monday through Friday. We value your input as this helps us improve our services and make our website more inclusive to all users.
If possible, please try to be as specific as possible by including:
- Description of what you were trying to accomplish and the barrier(s) you encountered
- Date when you encountered the barrier
- Operating system and assistive technologies (if any)
We try to respond to all feedback within 2 business days.
While we make our best efforts to ensure that third-party content made available through our website is accessible, we cannot guarantee that such content will be accessible.
This Accessibility Policy was updated on December 27, 2023.